Shipping & Delivery
Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for a SMS/Email notification that you will receive from us, once your order is shipped.
We provide free shipping on all orders.
We only ship within India but accept most international credit cards.
Unable to Deliver
If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre and your account will be refunded for the order amount.
Returns, Refunds & Cancellations
Cancelling an order
Only orders that haven't left the fulfilment centre can be cancelled. To cancel an order, view the order details in “My Account” section and click on “Cancel”. If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier partner. We will refund your amount, after the product is received at our fulfilment centre.
A request for return can only be raised, post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, view the order details in “My Account” section and click on “Return”. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.
Please provide your product details and the reason for your return, so we can keep improving. Once your return request has been generated, we’ll send you a confirmation via SMS and email.
Orders placed during the lockdown
Incase you have placed an order during the lockdown period, please note the following:
SAFETY MEASURES- We thank you for your patronage and we want you to be rest assured that as an organisation we are following stringent safety measures for all our employees and in our warehouses. We are adhering to the protocols laid down by the Health Ministry, which include:
a. Daily Temperature Checks of All Employees
b. Daily Sanitisation/ Fumigation of the warehouse premises
c. In house Doctor stationed at the warehouse
d. Mandatory use of masks and gloves
e. Ample provision of sanitisers, clean drinking water and garbage disposal bins
f. Social Distancing- Employees working in shifts, with only one employee per worktable
g. Regular Announcement of Safety Measures
h. Contact Less Delivery of Products
PAYMENT- In order to maximise your safety and that of our delivery partners, we have temporarily disabled the ‘cash on delivery’ payment option. This has been done to minimise the hand- exchange of currency notes . We encourage you to place your order via alternative payment methods like debit card/ credit card or netbanking
DELIVERY- While we have resumed deliveries, most deliveries will still be delayed, owing to govt. restrictions in certain areas and/or pincodes
a. In the event that you are not happy with your purchase and wish to return your pre-paid order/s, please raise a request for return on the website, and we will issue a credit note for the value of the return products which will be credited to your account on the Site. These credits can be redeemed for purchase whenever convenient.
The above is also applicable for orders that have been dispatched, but have not been received/ accepted by the customer.
b. Our on-ground courier/delivery partners have not resumed the return pick up service, thus while the brand will be accepting requests for returns, please expect a delay in return pick up and subsequent refund.
CANCELLATIONS- If an existing order is cancelled, the amount will be refunded as credits in your website account.
( The above Terms and Conditions will be reviewed and amended post 15th June,2020)
Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear, pyjamas, sunglasses and jewellery. The items should be unused, intact and in their original packaging (labels, tags, boxes).
The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.
Fair Usage Policy
At https://www.jackjones.in/ it has always been an endeavour to cater effectively to our discerning customer, by offering a seamless and enjoyable shopping experience. However, there are instances where we have seen a misuse of the many services that we offer, specially on ‘free returns’ or failing to accept a ‘cash on delivery’ shipment. To circumvent this issue and to be able to upkeep our level of efficiency and customer satisfaction, going forward, the brand will reserve the right to levy a shipping charge or disable the option of cash on delivery and/ or not accept orders altogether from certain pincodes/ registered email ids.
We do hope that as a brand patron, you will support us in this and help us to deliver on our brand promise
Returns with Promo Code or Discount
If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.
If you had opted for cash on delivery at the time of purchase, please provide your bank details in “My Accounts” section while placing the return request.
Orders & Tracking
You can check the status of your order by visiting the “Orders” section of your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via our courier partner’s website. You can then track your order in real time.
Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance of another.
Order Delays or Cancellations
We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at firstname.lastname@example.org with your tracking number, so we can assist you with the same.
Orders Cancelled by JACK&JONES
jackjones.in reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement cannot be met. The brand will ensure that any communication of cancellation of an order, or any applicable refund will be made within a reasonable time frame
Damaged on Arrival
If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing email@example.com
Terms & Conditions
1. The Jack & Jones credits entitle you to shop from www.jackjones.in only
2. The credits are valid for a period of one year from the date of purchase
3. The credits can be redeemed over multiple transactions on www.jackjones.in
4. Once bought, credits will be reflect in your www.jackjones.in account. Please visit the “My Accounts’ section to check your total/ balance credits
5. The credits will be redeemed at the Check Out page
6. The credits can only be redeemed from May 11th, 2020 onwards
7. Any amount in excess of the credits ,must be paid via alternative payment methods like net banking or debit/credit cards
8. Jack & Jones credits and Jack & Jones E-Gift Vouchers CANNOT be redeemed together for a single transaction
9. The Jack & Jones credits once bought, are non-returnable and non refundable. They can only be used on www.jackjones.in for buying apparel and accessories
10. In case of any dispute regarding the Jack & Jones credits, the decision of Jack & Jones Retail Private Limited shall be binding.
11. In the event of a return of a product/s paid via credits, the said amount will be refunded as credits in your jackjones.in account
12. The credit points cannot be in excess of INR 10,000 at any point in time
13. Jack & Jones Credits cannot be redeemed during certain special promotions/offers on Jack & Jones.in , including a Flat 60% Off Offer, Super Weekend and Super Saturday
Terms & Conditions
1. The e-Gift Voucher entitles you to shop from www.jackjones.in only
2. The e-Gift Voucher is valid for a period of one year from the date of purchase
3. The e-Gift Voucher can be only be redeemed from May 11th, 2020.
4. The e-Gift Voucher can be used for a single transaction only, any remaining value shall be forfeited post the purchase.
5. Only one e-Gift Voucher can be used per transaction
6. Any amount in excess of the value of the e-Gift Voucher value must be paid via alterative payment methods like net banking or debit/credit cards
7. E-Gift Voucher, once bought is non-returnable and non refundable. It can only be used on www.jackjones.in for buying merchandise
8. In case of any dispute regarding e-Gift Voucher, the decision of Jack & Jones Retail Private Limited shall be binding.
9. In the event of a return of a product/s paid via e-Gift Voucher, the said amount will be refunded as credit note/voucher that can be used on www.jackjones.in only.
10. Jack & Jones E-Gift Voucher cannot be redeemed during certain special promotions/offers on Jack & Jones.in , including a Flat 60% Off Offer, Super Weekend and Super Saturday
Cash on Delivery
Cash on Delivery is available as a payment option in most of the pin codes we deliver to.
We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.
We would love to hear from you!
Connect with us at firstname.lastname@example.org for any query, feedback or suggestions. Our Customer Centre number is +91-22-66489070, and our lines are open from 10 AM to 7 PM; Monday to Saturday.